Privacy Policy
Your privacy is important to us at OceanPulseCabin
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are also collected when you place orders, though they are processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery timelines, and budget requirements. This helps us deliver a tailored service that aligns with your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate through our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
OceanPulseCabin respects your privacy and does not sell your personal information to third parties. We only share information when necessary to deliver our services or when legally required.
We may share necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the protection of your personal data seriously and deploy suitable technical and organizational steps to guard it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transmissions are encrypted to protect information as it moves between your browser and our systems.
Limited Access
Only authorized staff who need the data to deliver services can access customer information.
As we deploy robust security measures, no online transmission method is completely secure. We continuously enhance our security practices to defend against evolving threats.
Your Privacy Rights
You have important rights regarding your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal data.
To exercise these rights, contact us using the details provided at the end of this policy. We will reply within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting purposes
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your online experience and gain insight into how visitors interact with our site. Cookies enable us to remember your preferences and assess site performance.
You can manage cookie settings via your browser options. However, turning off some cookies might impact how the site works. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only OceanPulseCabin and our site. We are not accountable for the privacy practices of third-party sites.
We recommend examining the privacy policies of any third-party sites you access via links on our site.
Policy Updates
This privacy policy may be revised from time to time to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
OceanPulseCabin Privacy Team
Floral Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For inquiries related to privacy, please place "Privacy Request" in your subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.